Frequently Asked
FREQUENTLY ASKED
What is the return and exchange policy for ITHFAEN?
ITHFAEN offers a 60-day return and exchange policy for their jewelry. If there is a problem with the quality of the product during this period, it can be replaced for free.
Is there a cost for shipping on ITHFAEN orders?
If expedited shipping is not required, all of our orders come with free shipping.
Does ITHFAEN offer expedited shipping options?
Yes, ITHFAEN offers expedited shipping options for an additional fee. We can use DHL and FedEx to expedite your order, but this will incur an additional shipping fee of $20.
What materials are used in ITHFAEN's 14K solid gold jewelry?
ITHFAEN's 14K solid gold jewelry is made with high-quality,14K gold.
Can I request a refund if I'm not satisfied with my ITHFAEN order?
Yes, if you are not satisfied with your ITHFAEN order, you can request a refund within 60 days of purchase. The jewelry must be in its original condition and packaging.
Will the gold plating on your brass and 925 sterling silver jewelry fade over time?
Please not to be confused with regular gold plating, our plating is a thick layer of 18k solid gold on sterling silver or brass meaning it will last longer.
How can I contact ITHFAEN customer service?
You can contact ITHFAEN customer service through our website or by email support@ithfaen.com . We aim to respond to all inquiries within 24 hours.
View All Questions